Students will learn to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. Extensive labs provide for hands-on learning and reinforce troubleshooting skills.

Aim

Upon completing this course, the student will be able to meet these overall objectives:

Plan and document the most commonly performed maintenance functions in complex enterprise networks
Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
Practice maintenance procedures and fault resolution in switching-based environments
Practice maintenance procedures and fault resolution in routing-based environments
Practice maintenance procedures and fault resolution in a secure infrastructure
Troubleshoot and maintain integrated, complex enterprise networks

Recommended for

This five-day course and 9.5 hours of self-paced e-learning is designed to help students prepare for Cisco CCNP(R) certification. The TSHOOT course is one of three components in the CCNP curriculum.
TSHOOT is designed for network engineers with at least one year of professional work experience, who are ready to advance their skills and work independently on complex network solutions.

Prerequisites

Interconnecting Cisco Network Devices Part 1 (ICND1)
Interconnecting Cisco Network Devices Part 2 (ICND2)

Syllabus

Module 0: Curriculum Overview
Module 1: Planning Maintenance for Complex Networks
Module 2: Selecting Maintenance and Troubleshooting Tools and Applications
Module 3: Planning Troubleshooting Processes for Complex Enterprise Networks
Module 4: Maintaining and Troubleshooting Campus Switching-Based Problems
Module 5: Maintaining and Troubleshooting Routing Based Solutions
Module 6: Maintaining and Troubleshooting Network Security Solutions
Module 7: Maintaining and Troubleshooting Integrated, Complex Enterprise Networks

Other data

E-Learning TSHOOT-01: Troubleshooting Performance Problems on Switches
E-Learning TSHOOT-02: Troubleshooting Wireless Connectivity
E-Learning TSHOOT-03: Troubleshooting Voice over IP
E-Learning TSHOOT-04: Troubleshooting Video
E-Learning TSHOOT-05: Troubleshooting Multicast
E-Learning TSHOOT-06: Troubleshooting NAT and PAT
E-Learning TSHOOT-07: Troubleshooting DHCP
E-Learning TSHOOT-08: Troubleshooting IPv6, OSPFv3, and RIPng

Prerequisite courses

ICND2 - Interconnecting Cisco Network Devices 3.0 Part II.

ICND1 - Interconnecting Cisco Network Devices 3.0 Part I.