Introduction to Jira
- The role of Jira in Agile / IT / Business processes
- Roles and permission levels
User and Permission Management
- Creating and managing users
- The role of groups
- Global Permissions
- Space-level permissions
- Permission schemes
- Permission management best practices
Space Management
- Space types
- Creating spaces
- Space settings overview
- Using space templates
- Space archiving and deletion
Work item Types and Fields
- Purpose of work item types
- Standard vs Custom work item types
- Fields
- Creating and configuring custom fields
- Field contexts
- Fields configuration schemes
Workflows
- Workflow fundamentals
- Statuses, transitions, conditions, validators, post-functions
- Editing workflows
- Workflow schemes
- Publishing and versioning workflows
- Common workflow issues and solutions
Screens and Work item Visibility
- Purpose of screens
- Create / Edit / View screens
- Screen schemes
- Work item type screen schemes
- Optimizing field visibility
System administration
- Configure global settings
- Manage shared items
- Customize the layout and design of Jira applications
- Configure dashboards
- Configure email in Jira applications
- Use the Jira Admin Helper
Notifications and Automation
- Notification schemes
- Email notification behaviour
- Jira Automation basics
- Triggers, conditions and actions
- Common admin automation use cases
Reports and Dashboards
- Built-in reports
- Dashboard gadgets
- Custom dashboardsCustom dashboards
- Dashboard sharing and permissions
- Management-level reporting
Integrations and Apps
- Atlassian Marketplace overview
- Installing and removing apps
- Security and performance considerations
- Common integrations
Troubleshooting and Issue Resolution
- Common admin issues
- Diagnosing permission problems
- Workflow-related issues
- Audit logs and system logs
Q&A and Exercises